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Frequently Asked Questions

Straightforward answers about orders, payments, production, shipping, accounts, cards, and support.

For domestic purchases in Portuguese (PT-BR), payments are processed through Mercado Pago, with options such as Pix, boleto, and compatible cards shown at checkout. For international purchases, including the English and Spanish versions, payments are processed through Stripe and PayPal. The payment options actually available to you are always shown before the order is completed.

Yes. When completing an order for delivery in Brazil, a CPF is required for tax purposes and for shipping and transportation procedures carried out by Correios or other carriers.

The catalog contains 1,242 cards and, because of the large number of items, some may be temporarily out of stock. This does not prevent you from ordering them: new cards are produced every week. When production is required, up to 5 business days may be added to the delivery time shown when the order is completed.

When a card needs to be produced, the additional production time is up to 5 business days. This period is added to the delivery estimate shown when the order is completed.

Each booster contains 6 individually separated cards distributed at random according to its own composition. Cards are not manually selected to favor a specific card, preserving the opening and discovery experience.

Distribution is approximate and random: Normal cards account for about 80% to 85% of the composition; holographic BOSS cards approximately 10% to 15%; and MVP cards with a holographic Gold Foil finish appear in around 10% of boosters, on average 1 in every 10 packs. Because distribution is random, no specific card is guaranteed in any booster.

The cards are produced to a premium standard using material of approximately 300 g/m², lamination for greater durability, Anti Scuff® protection, water protection, a glossy front, and a matte back. Special cards may also receive holographic effects to further enhance their visual finish.

Promotions run on an ongoing basis and have defined start and end dates. Discounts may range approximately from 5% to 50%, depending on the campaign and selected products. Each promotion includes a specific selection of cards or products, and the schedule is organized so that a new campaign can follow the previous one.

Yes. Campaigns may include products and any of the 1,242 cards in the catalog. Each promotion features a specific selection of items according to the theme, period, and commercial conditions of the campaign.

By subscribing to the newsletter, you can receive early information, store news, special promotions, and discount coupons directly at your registered email address.

Coupons have a validity period with a start and end date. Once expired, they can no longer be applied. Coupon discounts apply only to eligible store products and do not reduce, offset, or replace shipping charges.

Free shipping is a seasonal benefit. During certain periods, a minimum purchase amount is established for the benefit to apply. Because conditions may change between campaigns, current availability and the minimum amount should be checked directly in the store.

Shipping is calculated according to the postal code (CEP), order weight and dimensions, and the available delivery methods. The delivery time and cost are shown during checkout before the order is confirmed.

We ship internationally to destinations supported by the delivery methods available at checkout. Cost and delivery time vary depending on the country, weight, dimensions, and selected service. Taxes, customs duties, or other charges collected in the destination country may be subject to local rules.

Tracking becomes available after the order contents are prepared or, for individual cards that need to be produced, after production and preparation are completed. Once the package is collected by the carrier or Correios, the tracking code is added to the order and sent by email so you can follow the delivery.

Open the My Orders area in your account to follow the purchase status, preparation stages, and, when available, the delivery tracking code.

Orders that remain unpaid for up to 7 days are automatically cancelled by the system. To complete the purchase, payment must be confirmed within that period.

After delivery of a completed order is confirmed, the review option becomes available for eligible items. Reviews can receive from 1 to 5 stars, with 5 being the highest satisfaction rating and 1 the lowest.

You can create an account using the standard method by providing an email address and confirming that email. You can also sign in directly with Google; in that case, Google authentication validates the email and allows the account to be created or accessed.

Payments are processed by specialized providers through secure connections. Full card details are not stored directly on the store servers. Processing is handled by the payment methods enabled for each region and checkout.

Return, exchange, or refund requests follow the conditions and time limits described in the Return Policy. Review that page before submitting a request to confirm the applicable criteria.

Support tickets are reviewed and answered as quickly as possible. The expected maximum time for a first response is up to 2 days.

At certain times, the website may be placed temporarily in maintenance mode for improvements, bug fixes, technical adjustments, and the implementation of new features. These periods do not have a fixed duration, but they are normally resolved within a few minutes or a few hours.