INKMANA COLLECTIBLE CARD MARKET seeks to provide a safe and transparent shopping experience. This Return Policy establishes the conditions applicable to return, exchange, and refund requests related to products purchased from our store, without limiting rights guaranteed by Brazilian consumer protection law.
For purchases made online, consumers may exercise the right of withdrawal in the situations provided for by Article 49 of the Brazilian Consumer Protection Code (Law No. 8,078/1990), within 7 (seven) calendar days from receipt of the product.
A withdrawal request does not require a justification. The request must be submitted within the legal period by email at support@inkmana.com or through a ticket opened on the support page. After the request is received, the necessary return instructions will be provided.
When the right of withdrawal applies, the return will be made without charging return postage to the consumer, and the refund will cover the amounts due under applicable law.
Boosters have a predetermined quantity of contents, but the composition of the cards is distributed randomly. Because of this characteristic, receiving duplicate cards, cards of a particular category or rarity, or cards that simply differ from the customer's personal preferences does not constitute a defect, nonconformity, or product error, provided that the booster was delivered in accordance with the offer presented at the time of purchase.
We do not exchange individual cards or replace opened boosters solely because of the result of the random distribution, including dissatisfaction with the cards received, duplicate cards, or the absence of a specific card desired by the customer.
This commercial rule does not exclude mandatory rights provided by law. For purchases made online, any request submitted within the statutory withdrawal period will be handled in accordance with the Brazilian Consumer Protection Code. Likewise, issues such as incomplete products, discrepancies from the offer, damage, defects, or tampering that occurred before receipt will be reviewed normally.
If a booster is returned, all contents originally received must be included in the return. A return will not be considered complete if cards, packaging, components, or items belonging to the product have been removed, replaced, or are not returned.
After the statutory withdrawal period, exchanges or returns based solely on a change of preference are not available when the product conforms to the offer, except where an expressly disclosed commercial condition or a situation provided by law applies.
Requests related to defects, nonconformities, incorrect quantity, a product different from what was advertised, shipping damage, or another lack of conformity will be reviewed under applicable law.
Products are inspected and prepared before shipment. If the customer identifies damage, a defect, a missing item, tampering, or another apparent issue upon receipt, we recommend contacting support as soon as possible and preserving the packaging and all contents received.
For requests based on damage, defects, breakage, tampering, or product discrepancies, we may request photographs and/or videos that allow us to verify the condition of the material, packaging, and items received. These records assist in reviewing the incident and determining the appropriate return procedure.
After review, the appropriate measures will be taken according to the circumstances and applicable law, including repair, replacement, refund, or another legally appropriate solution.
When a physical return is required and has been authorized, a return shipping label or return postage authorization will be provided, together with instructions for delivering the package to the designated collection point, Correios, or the responsible carrier, according to the available method.
In cases involving alleged damage, defects, breakage, tampering, or discrepancies, the label may be issued after the requested photos, videos, and other information have been submitted and initially reviewed. This documentation is intended to correctly identify the issue and guide the return logistics.
For requests based on the statutory right of withdrawal, photos or videos will not be required as justification for exercising that right. Records of the condition of the product and packaging may be requested only for logistics organization and verification of the returned material, without preventing the request from being registered within the legal period.
The product must be packaged securely for transportation and returned with all items that make up the order or product subject to the return.
For international orders, return requests will be reviewed according to the law applicable to the consumer relationship, the conditions of the offer, the rules of the destination country, and the available logistics options.
To request a return, exchange, or refund:
Do not send products back on your own before receiving return instructions, as this may make it more difficult to identify and track the material.
When a refund is due, the amount will be processed in a manner compatible with the payment method used and the applicable legal rules. The time required for the credit to appear may vary depending on the financial institution, card issuer, or payment provider.
For returns resulting from a valid exercise of the right of withdrawal, the legal rules concerning reimbursement of amounts paid and the costs necessary to return the product will be observed.
For questions or requests related to returns, exchanges, or refunds, contact us at support@inkmana.com or open a ticket through the support page.
Last updated: August 2026.
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